Returns Policy

We can only accept returned orders if they are unopened, and the packaging is intact.

Postage for returned products will be returned at the customer’s expense and if they are returned in good condition within 10 working days of the original receipt, a credit/refund will be issued. If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund.

If you have any problems or questions, please get in touch via email info@vanillaetc.com or call the office on 01535 280021 and we will try our best to help you.